1. What about customer support? Who provides customer support to the my (reseller) customers?

Answer: We would provide customer support to your customers on the www.livehelpgenie.com website through email, chat and phone. So the resellers need not worry about that.

2. Is there any initial investment required in order to become a reseller of LivehelpGenie?

Answer: No, infact we have a $10 signup bonus offer going on. So that you (reseller) can start selling as soon as they sign up with us.

3. Can I sell LivehelpGenie through my (reseller) website?

Answer: You can sell LivehelpGenie through your website by integrating your website with the reseller panel using a SOAP based API that we provide. Alternatively you can just sell LivehelpGenie bundled with your web design services where you would manually need to add users by logging into your reseller area. You can choose the way you sell it. As a LivehelpGenie Reseller, you would promote the software, sell the software, receive the payments and manage your client relationships. We manage and take care of the backend processes that are essential for proper functioning of the software.

4. Do we offer any other reseller programs apart from LivehelpGenie?

Answer: We are also running a reseller program for domains, hosting, site builder and more…Check out http://resellers.dotcomgenie.com/. The Reseller Program offers – low wholesale prices, Comprehensive Product Portfolio – Domains, Hosting, Email, Site builder etc, Completely private labeled website – Your customers will never know that you are reselling our products.

5. Where can I find the reseller pricing details?

Answer: Visit http://www.resellergenie.com/livehelp-reseller-program-pricing.aspx for pricing details

6. Can I sell package LivehelpGenie the way I want?

Answer: Yes, you can You can sell LivehelpGenie in monthly, bimonthly, yearly subscription whatever you like. However, you (reseller) will be charged monthly i.e. the money will be debited from the reseller account monthly as per the base prices You can create your own predefined packages for LivehelpGenie or you can give your customers the custom pricing option.

7. How many customers can I have in the reseller account?

Answer: As many as you like! As long as you maintain funds in your account, you can keep selling.

8. Does LivehelpGenie offer a private branded reseller program where I (reseller) can sell LivehelpGenie in my own brand name?

Answer: Yes, we do Please contact maya@mindgenies.com for further details on this program

9. How long does it take to set up a reseller account?

Answer: It takes 2 minutes to setup your LivehelpGenie Reseller account You just have to go to www.resellergenie.com and sign up as a reseller. Once you sign up and login to your reseller control panel, you will notice that we have already added $10 to your reseller account. You can start selling immediately.

10. How do I manage my users as a reseller?

Answer: The ResellerGenie control panel lets resellers manage and sign up accounts quickly and easily. You can setup, modify, monitor, suspend and terminate user accounts using this control panel.

11. How do I earn money with your reseller program?

Answer: The LivehelpGenie reseller program lets you set your own prices, so you can determine the profits you make. We bill your account at our base prices, which you can simply mark up to whatever level your customers feel comfortable with. Your profit margin is up to you! We offer a very competitive pricing to our resellers.

12. What is the difference between your Reseller Program and Affiliate Program?

Answer: Our Reseller Program is for companies that wish to sell LivehelpGenie as a part of their own product portfolio. Resellers are responsible for customer sales and billing. Affiliates simply refer customers to our website and receive commissions. Resellers have the opportunity to earn more money than affiliates but they also take on more responsibility.